Last Updated: 25/11/2024

All4pets Kolkata (“Company,” “We,” “Us,” or “Our”) operates the website www.all4petskolkata.in (hereinafter referred to as the “Platform”). We are committed to protecting Your privacy and the information You share while using the Platform. We value the trust You place in Us and adhere to the highest standards to secure Your information.

This Privacy Policy specifies how personal data and other information is collected, stored, processed, disclosed, and handled by the Company. By using or registering on the Platform or accessing any material or services through the Platform, You (“You,” “Your,” “Yourself”) consent to the practices outlined in this Privacy Policy.

Please read this Privacy Policy carefully before using the Platform. By clicking “I accept” or using the Platform, You agree to be bound by the terms of this Privacy Policy.

1. Collection of Information

You may provide or We may collect certain personal information when You use the Platform, including:

• Personal Information:
• Your name, email address, password, IP address, billing and shipping addresses, and other relevant details.
• Any content You upload, including messages, images, videos, and feedback.
• Details You provide during customer support interactions.
• Device Information:
• Browser type, operating system, cookie information, timestamp, application version, and device identifiers.
• Location data if You allow Your device to share it.
• Log Data:
• Information such as Your IP address, operating system, pages visited, device and application IDs, and interaction with links across the Platform.
• Payment Information:
  Payments made through the Platform are processed by third-party gateways, and financial details are collected by them, not by Us.

2. Usage of Information

The information We collect may be used for the following purposes:

• To register and manage Your account.
• To verify Your identity and facilitate secure access.
• To improve and customize Your experience on the Platform.
• To communicate with You regarding services, updates, or promotional offers.
• To process payments via third-party gateways.
• To prevent fraud or other illegal activities.
• To comply with legal obligations or respond to regulatory requests.
• For internal auditing, data analysis, and research purposes.

3. Disclosure to Third Parties

We may share Your information with:

• Third-party service providers who assist in delivering the Platform’s services (e.g., payment processors, logistics providers).
• Regulatory authorities or other legal entities as required by law.
• Marketing and advertising partners for promotional purposes (with Your consent).
• Affiliates or successors in the event of a merger or sale of assets.

All third parties are contractually bound to use Your information only for the purposes specified by Us.

4. Cookies

Cookies are used to enhance Your browsing experience by remembering preferences and tracking trends. You can manage or disable cookies via Your browser settings. Note that disabling cookies may limit functionality on the Platform.

5. Security

We use industry-standard measures to protect Your information. However, the security of data transmitted over the internet cannot be guaranteed. You are responsible for maintaining the confidentiality of Your account credentials.

6. User Discretion

You have the right to:

• Access, correct, or delete Your personal information.
• Withdraw consent for processing Your information.

You may contact Us at info@all4petskolkata.in to make such requests. Please note that some requests may limit Your ability to access certain features of the Platform.

7. Policy Towards Children

The Platform is not intended for individuals under 18 years of age. If You are a parent or guardian and believe We have collected information about a minor, please contact Us at info@all4petskolkata.in to remove such data.

8. Amendments

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and Your continued use of the Platform signifies acceptance of the revised terms.

9. Grievances

For grievances or complaints, You may contact Our Grievance Redressal Officer:

• Name: Indranil Majumdar
• *Email: *info@all4petskolkata.in
• Response Time: Complaints will be acknowledged within 24 hours and resolved within 15 days.

10. Communications

By using the Platform, You consent to receiving communications from Us via email, SMS, phone calls, or WhatsApp for transactional, informational, or promotional purposes, even if You are registered under Do Not Disturb (DND) or similar services.

For any questions about this Privacy Policy, please contact Us at info@all4petskolkata.in